Contact Mount Comfort Water Restoration

What's safe to do before the crew shows up in Mount Comfort?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• If the water heater is leaking, close the cold water valve on top of the tank. For a burst pipe, go straight to the main shutoff in the basement.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• For storm water coming in, the Ready.gov severe weather page has general safety steps. Once you're safe, move what you can off the floor and call us.
• Homes on septic can back up when the ground is saturated, so use as little water as you can until the crew and your septic service have a look.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What will the team ask about your Mount Comfort home?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Whether you were able to close the main valve.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Whether water is under the house in the crawl space as well as inside.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• The age of the house, if you know it. Homes in Mount Comfort date mostly from the 1950s to 2020s, and the decade tells the crew what kind of pipes to expect.
• If any outlets or appliances are in the water.
• Anything the crew needs to get in, like a gate code or where to park.

Short answers are enough, since the crew will look at everything again in person.

What will the crew do first when they arrive?

The visit opens with the source and safety, since drying can't start while water is still coming in.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

If the water came from a drain, the crew treats it as contaminated, which means cleaning the area and removing materials that can't be cleaned.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

How does the age of Mount Comfort homes change a water call?

Mount Comfort has homes from the 1950s to 2020s, so the plumbing varies a lot from street to street. Tell us roughly when yours was built. Around Mount Comfort, ranch and two story homes are common. Foundations here range between full basements and crawl spaces, so let us know which one your house sits on. Being near Buck Creek means storm water and a high water table are part of the picture, so tell us if the water came from outside. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. If you're not sure about any of it, the crew will check when they arrive.

Which areas around Mount Comfort can call this number?

The Mount Comfort crew covers these neighborhoods:

• Buck Creek Meadows
• Heron Creek · built mostly in the 2010s, most with basements
• Meadows at Sagebrook · basements are common
• Winding Ridge · homes from the 2000s to 2010s

If you're just outside Mount Comfort, in Oaklandon, McCordsville, Julietta, Bridgewater, Geist, New Palestine, Fortville and Windermere, this is still the number to call. For addresses near the edge of the service area, call and the team will check whether a crew can get there. For details on the work itself, see our page on water damage restoration and basement flooding.

What do callers in Mount Comfort want to know first?

Who answers when you call this number?

Indy Roof & Restoration, founded by Aaron Christy in 2018, powers Mount Comfort Water Restoration. Its BBB profile shows an A+ rating and accreditation since 2019.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. In January 2026, Aaron joined FOX59's Indy Now to talk about water restoration. The number on this page reaches the team any time, day or night.